At WAVAR, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied, we are here to assist you.

30-Day Return Window

• Return Period: You have 30 days from the date of delivery to return any products. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

Return Conditions

Product Condition: Returned items must be in their original, unused condition and must not show any signs of wear or damage. All original packaging, accessories, manuals, and other materials must be included. Items that are damaged, altered, or not in their original condition will not be eligible for a refund or exchange.

Impact on Resale: Products must not have been assembled or installed and must not have been altered in any way that could affect their resale value. Returns are only accepted if the product can be resold as new. We reserve the right to refuse any returns if these conditions are not met.

Shipping Costs for Returns

Our Responsibility: If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs. Please contact our customer service team to arrange for a return shipping label.

Customer Responsibility: If the return is due to reasons other than our error (e.g., change of mind, incorrect ordering), the customer is responsible for the return shipping costs. Please ensure the product is securely packaged to prevent any damage during transit.

Return Process

Initiate a Return: To initiate a return, please contact our customer service team within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.

Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to proceed with the return. Please do not send any items back without a return authorization number, as this may delay the processing of your return.

Return the Product: Follow the provided instructions to ship the product back to us. Please use a trackable shipping service and purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Processing Your Return: Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund or exchange within 10 business days. Refunds will be issued to the original payment method.

Exchange Policy

• Fastest Way to Exchange: The quickest way to ensure you get the item you need is to return the item you have and then place a new order separately once the return is accepted.

EU 14-Day Cooling-Off Period

• Right to Cancel: Notwithstanding the above, if goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As noted above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

• Refund Process: We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at service@wavarfitness.com.

Non-Returnable Items

Final Sale Items: Certain items may be marked as "Final Sale" and are not eligible for return or exchange. Please check the product page for specific return eligibility before purchasing.

Gift Cards: Gift cards cannot be returned or refunded.

Important Notes

Damage During Return Shipping: If the returned product is damaged during return shipping due to inadequate packaging, a refund may not be issued. It is the customer’s responsibility to ensure the product is securely packaged for return shipping.

Return Refusal: We reserve the right to refuse any returns that do not meet our return policy criteria or are returned without prior authorization.

Communication: Our customer service team will keep you informed throughout the return process. If you have any questions or need assistance, please contact us.

We appreciate your cooperation in helping us maintain high-quality standards. For any further inquiries or assistance, please reach out to our customer service team. Thank you for choosing WAVAR!