Delivery Timeframes

Within the United States:

• Estimated Delivery Time: 30-45 days. This timeframe may vary depending on the destination and the logistics provider's service conditions.

International Shipping:

• Estimated Delivery Time: 45-70 days for countries outside the United States. Delivery times may vary depending on customs clearance processes and the logistics provider's service conditions in the destination country.

Delivery Service

• Door-to-Door Delivery: We offer door-to-door delivery service, meaning your order will be delivered to your doorstep. However, please note that you will need to unload the goods yourself. If you require assistance with unloading, please contact the logistics company directly to arrange for unloading services.

Delivery Acceptance Rules

Inspection Upon Delivery: Upon receiving your order, we strongly recommend that you inspect the packaging and the products thoroughly before signing off on the delivery. Check for any visible damages or discrepancies in the order.

Report Damages or Issues: If you notice any damage to the packaging or the products, or if there are any missing items, please make a note of this on the delivery receipt before signing. Additionally, take photos of the damage and contact our customer service team within 48 hours to report the issue. We will work with you to resolve the matter as quickly as possible.

Refusing Delivery: If the product is severely damaged or is not what you ordered, you have the right to refuse the delivery. Please inform the delivery personnel of your decision and contact us immediately. We will arrange for a replacement or refund as necessary.

Customer Responsibility: Once you have signed the delivery receipt without noting any issues, you are confirming that the products have been delivered in good condition and that the order is complete. Any claims made after signing will be handled at our discretion.

Important Information

Delays: While we strive to deliver your order within the estimated timeframes, please note that delivery times may be affected by external factors such as weather conditions, customs inspections, and other unforeseen circumstances. We appreciate your patience and understanding in such cases.